Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Email: info@loyalravenva.co.uk

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Addresses

· Pronoun preferences

· Occupation

· Date of birth

· Marital status

· Payment details (including card or bank information for transfers and direct debits)

· Financial data (including income and expenditure)

· Transaction data (including details about payments to and from you and details of products              and services you have purchased)

· Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Addresses

· Purchase or service history

· Account information, including registration details

We collect or use the following personal information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Client account information

· Any other personal information required to comply with legal obligations

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Directly from you

We will keep hold of your information for 6 years, to which any information we hold for you will be either shredded or deleted.

We will keep a paper copy of your details in a personalised folder for yourself, locked in our cabinet.

Others we share personal information with

· Other financial or fraud investigation authorities

· Professional or legal advisors

· Organisations we’re legally obliged to share personal information with

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

19 January 2025